Help Centre

SMS Voice Email Fax Developers Installation Admin Dashboard

How Email Replies and Bounces Work With TNZ

Learn how TNZ tracks email bounces and reporting, and how to configure an email address to receive emails

Why NZ Numbers Cannot Do Both SMS and Voice

If youre building a customer-facing service in New Zealand youve probably wanted a single phone number that handles both SMS and voice calls. Its a reasonable thing to want. Unfortunately, its not possible in New Zealand.

Platform Throughput and Message Processing Speed

Learn TNZs message throughput limits for SMS, Email, Voice and Fax with per-hour figures, broadcast planning examples, and answers to common capacity questions.

How To Send Email-to-SMS Messages

Send a text message by sending an email - how it works, how to format your message, how to receive replies, and how to fix signatures appearing in your SMS.

Data Sovereignty for New Zealand & Australian Messaging

TNZ keeps your SMS, Email, Voice and Fax data in New Zealand and Australia. Enterprise plans support single-jurisdiction processing. A guide for compliance teams.

CleverTap SMS Integration with TNZ

Connect CleverTap to TNZ to send SMS and receive delivery receipts and replies across New Zealand and Australia. Setup guide with config values.

Understanding TNZ Accounts, SubAccounts, Departments and Users

Learn how to organise your TNZ account using SubAccounts and Departments for better data segregation, multi-tenant billing, and user management.

How TNZ Pricing Works (Billing and Costs)

Learn how TNZs usage-based pricing works. Explore billing units, cost factors, postpaid invoicing, and real-world examples for SMS, Email, and Voice.

Setting the Sender ID on SMS Messages

Learn how Sender IDs / Originators work in NZ and Australia. Understand capability, compliance, costs, and whether you need a dedicated number for your SMS.

TNZ API Errors

List of API rejection codes and what these mean

Automate Alerts for n8n Workflow Errors

Learn how to detect silent n8n workflow failures. Automatically trigger SMS, Voice, or Email error alerts using TNZs pre-built n8n workflow template.

Lost Your MFA Device?

Need to recover your Dashboard Login when youve lost your MFA Login Device and Backup Codes? This guide can help!