Help Centre

SMS Voice Email Fax Developers Installation Admin Dashboard

Message Personalisation

Automatically personalise your Email, SMS and Voice messages

Changing The Email Address For Receiving Voicemails

Configure the email address that receives voicemail notifications

Changing my Voice numbers configuration

Update your voice number (Voicemail, IVR, Transferring Calls, Rejecting Calls)

Number Porting

Information and tips on number portability in New Zealand and Australia

How To Send Email-to-Voice Messages

A guide to sending Text-to-Speech Voice Messages via Email

Supported Voice File Types

File formats for VoiceCast and Voicemail

Preventing Toll Fraud

Limiting Toll Fraud (API Spamming) with proactive blocking techniques

Text-to-Speech Custom Commands

SSML (Speech Synthesis Markup Language) options for VoiceCast TTS

Advanced Voice Recording Prompts

IVR and Call Menu options

How To Send Voice Broadcasts (VoiceCast/Text-to-Speech)

Sending Voice Broadcasts using the Dashboard with personalisation and more!

How to Block Unwanted Callers to Your TNZ Number

Learn how to block unwanted calls, scams, or nuisance callers from reaching your TNZ business phone or fax number using the Inbound Opt-Out List.

Voice/TTS Delivery Result Codes

Understanding VoiceCast & Text-to-Speech delivery result codes and what these mean