SOLUTIONS / RETAIL & ECOMMERCE

Promote your next sale and send order updates.

Run personalised SMS campaigns from the TNZ Dashboard, with landing pages and opt-out handling. Connect SMS, WhatsApp and email to your retail systems for loyalty messages and order updates.

Get NZ support and fast delivery, with free-to-text short codes for your commercial SMS campaigns.

Make SMS opt-outs easy with TNZ

Give customers a free way to unsubscribe from your offers. TNZ supplies free-to-text short codes so they can reply STOP without an SMS charge.

TNZ processes recognised opt-out replies automatically and adds those numbers to your unsubscribe list. Your team has fewer requests to manage by hand.

Choose a free-to-text short code for your campaigns, with incoming-message charges billed to your business rather than your customers.

See how TNZ handles SMS opt-outs.

Retail SMS with the sender name and Reply STOP to Optout instruction highlighted.

Your business name and a reply STOP instruction give customers a familiar way to manage the messages they receive.

Compare short code pricing

Find the tools for your next retail message

Start with a seasonal campaign, keep loyalty members informed or connect your order updates. Choose a use case to see the product details.

Keep loyalty members informed

Send member offers or reward reminders using the customer data your business holds. Select an audience in the Dashboard or connect your loyalty system for automatic messages.

See the SMS Dashboard →

Tell customers when an order ships

Your order system tells TNZ when an order ships. TNZ then sends your customer a message with the delivery details or tracking link.

Explore order alerts →

Let customers know their order is ready

Trigger a collection notice from your stock or order software. Include the store name and collection instructions so the customer knows where to go.

Connect through the SMS API →

Give your offer its own landing page

Link your message to a mobile landing page with your branding and offer details. Personalise the page as well as the message.

Explore mobile landing pages →

Send receipts and order confirmations by email

Connect TNZ to the system that creates your receipts and order confirmations. It can also send shipping updates by email after a purchase.

Explore transactional email →

SMS, WhatsApp and email through one TNZ account

SMS

Send offers from the Dashboard or connect SMS to your order system. Use personalisation and landing pages for campaigns, with a free-to-text short code for opt-outs.

Explore SMS →

WhatsApp

Send offers and order updates through the API using approved WhatsApp templates. Receive customer replies and configure SMS fallback when WhatsApp delivery fails.

Explore WhatsApp →

Email

Send transactional email from your retail systems, including order confirmations, receipts and delivery details. Keep customers informed after checkout through the same TNZ account.

Explore email →
TNZ SMS Dashboard message editor shown on a laptop.

Plan your first broadcast in the Dashboard

  1. Choose your customers

    Import an Excel or CSV list of customers you have consent to contact. Select the group that should receive this offer.

  2. Personalise the message

    Add the customer's name and a link to your offer or landing page. Identify your business and include the opt-out instructions.

  3. Test and schedule the campaign

    Send a test to your team, check the links and opt-out process, then choose when to send.

Use your store reports and analytics to measure purchases and revenue. TNZ handles message sending, while your own systems show the campaign's sales results.

See how Dashboard sending works →

Connect your customer and order tools

Use a supported integration or build a connection through the API. Your software decides when to send and supplies the customer details, order information or loyalty data.

Browse 45+ integrations →

SMS Sending Numbers

Built-In Short Codes

When you send SMS in New Zealand, your messages come from a TNZ Short Code, a 4-digit number like 3003. One is assigned to you automatically based on your message type. It's instant and included in your plan.

Most businesses start here. Built-in Short Codes work well for appointment reminders, alerts, and general business messaging, with no setup required.

Dedicated Short Codes

If you're running keyword campaigns (e.g. "Text INFO to 3003"), want full inbound SMS from any NZ mobile, or are building long-term brand recognition, a Dedicated Short Code gives you exclusive ownership of your number.

Not Sure Which You Need?

Start with a built-in Short Code and upgrade if you need more. Talk to our team, we'll give you an honest recommendation.

Built-In Short Code

Included in your plan

  • ✔  Automatically allocated based on your message type
  • ✔  Ready in minutes
  • ✔  Limited inbound SMS support (restricted to recent replies only)
  • ✔  Mobile pays to reply

Dedicated Short Code

Available as an add-on, view pricing and details

  • ✔  Your exclusive 4-digit, 5-digit or 6-digit number
  • ✔  Full inbound SMS, receive replies from any NZ mobile, anytime
  • ✔  Run unlimited SMS keyword campaigns (e.g. "Text INFO to 3003")
  • ✔  Build consistent brand recognition across all your messages
  • ✔  Choose Standard Code or Free-to-Text (free for the mobile to reply)

Our $20 Starter Plan Offers You

Experience the difference with a complimentary trial. Discover how our messaging solutions can elevate your business communications. Free Trial. No credit card, no commitment.

  • One platform, one subscription
  • No Minimum Term
  • 20 Team Members
  • Dashboard, APIs & Integrations
  • SMS, Email, Voice & Fax features
  • $0 Set Up Fee
  • $20 Monthly Fee
  • SMS from 10c / SMS Part

Need More?

Our Sales Team is ready to assist with queries, custom integrations, enterprise reporting, bespoke APIs, volume/usage discounts, and more.

VIEW BUSINESS PRICING
  • Volume Discounts
  • Account Manager
  • Service Customisation
  • Whitelabelling
  • Workflow Automation
  • Departmentalised Billing

Start your free trial today!

Ready to revolutionise your messaging?
Connect with people anywhere - boost engagement, responses and conversations.

20 credits over 14-days. No obligation. No credit card required.