Hosted IVR

Advanced IVR Telephony Solutions for your business


IVR Systems are a common feature of many corporate phone strategies today.

More and more companies are employing IVR solutions to help streamline calls and improve their customer's experience on the telephone. Where your organisation shares a primary telephone number for a range of departments, you may be seeing the requirement for an IVR system.

Interactive voice response (IVR) allows telephone callers to use their keypad buttons to select options in a Call Menu.
For example, a caller will hear a pre-recorded voice message stating "Press One for Sales or Press Two for Accounts". Upon pressing the appropriate keypad button (DTMF tone) the call will be transferred to the telephone number, telephone line or call action of choice.
Your callers are filtered and directed to the correct department, enhancing call flows and productivity. Calls can be immediately directed to a particular sales person or administration staff, reducing the need for a Receptionist or Call Centre staff directing calls.

TNZ's Hosted IVR is a fully hosted IVR solution does not require any equipment at your premises. It is affordable, giving smaller organisations the opportunity to boost their company profile and professional image.

IVR uses:

  • Filtering calls and enhancing call flows
  • Redirectory of calls to each department
  • Reduction in Administration time required to direct calls, increasing productivity
  • Overall reduced call time, saving on toll costs and enhancing caller satisfaction
  • Single point of contact makes marketing and customer relations easier
  • Call redirection directly to an individual person, allowing a single telephone number to service multiple staff on-the-go
  • InfoLine solutions, allowing callers to dial your Information Line and listen to your pre-recorded sales pitch!

A 'never busy' service means your callers will always reach your IVR, regardless of how many inbound calls you receive.

See the Changing My Greeting help article.

New Zealand and Australian numbers are available standard. International IVR numbers are available on request - pricing varies.

Currently, we do not record your voice files or IVR greetings. Set up your own and make it personal!
See the Changing My Greeting help article.

Self Service

Use the online dashboard to adjust email addresses, voicemail greetings and more

Dedicated Numbers

Your voicemail numbers are dedicated to you. Numbers are not shared amongst other customers

Cloud Hosted

Cloud provided service; no on-premise equipment required!

Custom Greetings

Customize voicemail greetings to suit you

Call Tracking

Voicemail notifications will report the Caller ID and date/time

Keypad Options

Support for keypad options with our Hosted IVR service


Service Simple IVR Complex IVR Complex IVR+
Service Level 0-30 simultaneous callers 0-100 simultaneous callers 100+ simultaneous callers
Initial Set Up Costs $50 $50 $50
Service Costs $30 /month $100 /month POA
Call Costs $0.08 /minute (landlines)
$0.25 /minute (mobiles)
$0.20 /voicemail
$0.08 /minute (landlines)
$0.25 /minute (mobiles)
$0.20 /voicemail
$0.08 /minute (landlines)
$0.25 /minute (mobiles)
$0.20 /voicemail
Service Terms - Pricing is per Hosted IVR toll-free number, in NZD exclusive of GST
- For toll-free (0800, 0508, 1800) numbers, Call Costs apply to both call legs (inbound and outbound)
- Month-by-month term, plan adjustment or cancellation at any time
Cloud Hosted Solution
Calls forwarded to any landline or mobile worldwide
Voicemail Recording (Voicemail-to-Email)
Play message to staff answering the call
Multiple menu levels
Terminate calls to a SIP Registration
Time of Day and Day of Week special routing
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