Help Centre

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How to Request a Higher TNZ Credit Limit

Find the TNZ credit limit extension form, check who must complete it, and learn what details you need to request a higher account limit.

How to Request a Dedicated SMS Number or Sender ID

Request a New Zealand short code, Australian Sender ID or other dedicated number through TNZ. Learn what details you need and how to complete the form.

Standard vs Verified WhatsApp Business Accounts

Configuring a Verified WhatsApp Business account so that your business name appears first on messages.

Unsubscribe Option for SMS Messages

Use automation to update Opt Out request, adding these to your TNZ opt-out list. This guide explains the keywords used, how to track opt-outs, and how users can resubscribe.

Platform Throughput and Message Processing Speed

Learn TNZs message throughput limits for SMS, Email, Voice and Fax with per-hour figures, broadcast planning examples, and answers to common capacity questions.

Configuring Webhooks and API Notifications

Learn how to configure TNZ API webhooks for real-time delivery reports and inbound SMS. Automate your workflow with Zapier, Make, and custom integrations.

Connecting TNZ with Keap

Configure Keaps Send HTTP Post campaign action to send SMS through TNZ.

Connecting TNZ with Sterland Frameworks

Configure an existing Sterland Frameworks installation to send SMS through the TNZ Email-to-SMS gateway.

Connecting TNZ with Cin7

Send SMS from an existing Cin7 email workflow through TNZ Email-to-SMS and configure delivery and reply reporting.

Connecting TNZ with CustomLinc

Connect an existing CustomLinc installation to TNZ through the Email-to-SMS gateway.

Connecting TNZ with MarketDirect

Configure an existing MarketDirect Cross Media campaign to send SMS through TNZ using the SMS API.

Connecting TNZ with PacsoftNG

Configure an existing PacsoftNG installation to send SMS through the TNZ Email-to-SMS gateway.

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