Help Centre

SMS Voice Email Fax Developers Installation Admin Dashboard

Send SMS using the Dashboard

Send SMS from the TNZ Online Dashboard using Quick SMS, broadcasts, recurring messages, the Address Book, Email-to-SMS and calendar reminders. Step-by-step guide.

Adding a new Dashboard login

Create a new TNZ Web Dashboard login for a user, set login levels and MFA, and resend the welcome email so they can track usage, invoices and messages.

Checking TNZ Service Status and Outages

Check TNZs live status page for current outages and planned maintenance, subscribe for incident alerts, and rule out common account-side causes before you report a problem.

Using SMS Conversations: Two-Way Texting

See every text you send and every reply in one thread. Learn how to start, read, and reply to SMS conversations in the TNZ dashboard.

Managing Users in the TNZ Dashboard

Learn how to create and manage TNZ Dashboard users, enabling your team to log into the TNZ Dashboard to send messages, view reporting and configure templates.

How Email Replies and Bounces Work With TNZ

Learn how TNZ tracks email bounces and reporting, and how to configure an email address to receive emails

Why NZ Numbers Cannot Do Both SMS and Voice

If youre building a customer-facing service in New Zealand youve probably wanted a single phone number that handles both SMS and voice calls. Its a reasonable thing to want. Unfortunately, its not possible in New Zealand.

Platform Throughput and Message Processing Speed

Learn TNZs message throughput limits for SMS, Email, Voice and Fax with per-hour figures, broadcast planning examples, and answers to common capacity questions.

How To Send Email-to-SMS Messages

Send a text message by sending an email - how it works, how to format your message, how to receive replies, and how to fix signatures appearing in your SMS.

Data Sovereignty for New Zealand & Australian Messaging

TNZ keeps your SMS, Email, Voice and Fax data in New Zealand and Australia. Enterprise plans support single-jurisdiction processing. A guide for compliance teams.

CleverTap SMS Integration with TNZ

Connect CleverTap to TNZ to send SMS and receive delivery receipts and replies across New Zealand and Australia. Setup guide with config values.

Understanding TNZ Accounts, SubAccounts, Departments and Users

Learn how to organise your TNZ account using SubAccounts and Departments for better data segregation, multi-tenant billing, and user management.