Connecting TNZ with viaSocket

Send SMS from a viaSocket workflow by connecting the TNZ app with your TNZ Auth Token.

Before you start

You need a TNZ account and a viaSocket account. If you need a TNZ account, register for a free trial.

This guide covers outbound SMS. Start with the TNZ app in the viaSocket marketplace.

Connect your TNZ account

1. Sign in to the TNZ Dashboard.
2. Follow Generating your TNZ Auth Token to enable API access and copy the token for your integration user.
3. In viaSocket, open the TNZ app from the marketplace.
4. Create a connection and enter your TNZ Auth Token when prompted.
5. Complete the connection prompts in viaSocket.

Keep your Auth Token private. Do not include it in screenshots or support messages.

Add a Send SMS action

1. Open or create a viaSocket workflow.
2. Choose the event in your source app that should start the workflow.
3. Add TNZ as an action and select Send SMS.
4. Select your TNZ connection.
5. Map the recipient number and message text from your workflow data.
6. Test with a mobile you control and check that the expected message arrives.
7. Once the test succeeds, enable the workflow for its intended recipients.

For example, a new form submission could trigger an SMS to a staff member. This is an illustrative workflow, which you configure in viaSocket.

Check results and connection problems

Review the workflow result in viaSocket. You can also review message activity in the TNZ Dashboard under View Messages, then Detailed Messages Sent.

If the connection fails, check that API access is enabled for the TNZ user and copy the full Auth Token again without extra spaces.

If you recycled the token in TNZ, update the viaSocket connection with the replacement token.

If a test does not reach your mobile, check the mapped recipient number and any error in the workflow result. Contact TNZ for help with the token or SMS delivery.