Connecting TNZ with MoverMate
Connect MoverMate to TNZ for SMS. Enable API access, copy your Auth Token, and add it to the TNZ app in MoverMate.
Connect MoverMate to TNZ to send SMS from your moving business CRM using a TNZ Auth Token.
If you searched for Mover Mate or MoversMate, this guide covers the MoverMate integration with TNZ.
Before you start
- You need a TNZ account. If you do not have one, register for a TNZ free trial.
- You need access to your TNZ user's API settings and the TNZ app in the MoverMate marketplace.
TNZ recommends a separate API user for each integration. Use the TNZ user intended for MoverMate throughout these steps.
1. Get your TNZ Auth Token
- Sign in to the TNZ Dashboard.
- Open Users.
- Select the user intended for MoverMate, or select Create to create one.
- Set Enable API to Yes.
- Open the API tab.
- Set Auth Token to Enabled.
- If the user does not have an Auth Token, select Create Auth Token.
- Select Copy beside the Auth Token.
For a TNZ Dashboard screenshot, see Generating your TNZ Auth Token.
Keep your Auth Token private. Treat it like a password. Do not include it in support messages or screenshots.
2. Connect TNZ in MoverMate
- Sign in to MoverMate.
- Open the TNZ app from the MoverMate marketplace.
- Paste your TNZ Auth Token into the app's settings.
If you cannot find the TNZ app or its token setting, contact MoverMate support for help with your account.
3. Ready to go!
Before you use the connection for customer messages, send a test SMS from MoverMate to a mobile you control.
Check that the message arrives and contains the text you intended. Test any booking confirmation or reminder workflow before you use it with customers.
Troubleshooting
MoverMate does not accept the Auth Token
Check that API access and the Auth Token option are enabled for the TNZ user you selected. Copy the full token again, without extra spaces.
If you recycled the token in TNZ, replace the token stored in MoverMate. Recycling a token immediately invalidates the previous value.
The test SMS does not arrive
Check the recipient's mobile number and any error shown in MoverMate. Note the time of your test and the error text before you contact support.
For help with TNZ API access or SMS delivery, contact TNZ support. For MoverMate app settings or workflows, contact MoverMate support.
For an overview of the integration, see SMS from MoverMate with TNZ.
Topics: Installation SMS