Help Centre

SMS Voice Email Fax Developers Installation Admin Dashboard

Adding a new Dashboard login

Create a new TNZ Web Dashboard login for a user, set login levels and MFA, and resend the welcome email so they can track usage, invoices and messages.

Send SMS using the Dashboard

Send SMS from the TNZ Online Dashboard using Quick SMS, broadcasts, recurring messages, the Address Book, Email-to-SMS and calendar reminders. Step-by-step guide.

Using SMS Conversations: Two-Way Texting

See every text you send and every reply in one thread. Learn how to start, read, and reply to SMS conversations in the TNZ dashboard.

Lost Your MFA Device?

Need to recover your Dashboard Login when youve lost your MFA Login Device and Backup Codes? This guide can help!

TNZ Dashboard MFA Management Guide

Learn how to secure your TNZ account using Multi-Factor Authentication (MFA), enforce site-wide security, and manage user settings.

How To Send Voice Broadcasts (VoiceCast/Text-to-Speech)

Sending Voice Broadcasts using the Dashboard with personalisation and more!

Updating Your Dashboard Password

Steps to change your dashboard logins password

How to Find Your TemplateID

A quick guide on how to locate the unique Template ID for your saved SMS, Email, Voice, and Fax templates in the TNZ Dashboard for API and integration use.

Creating Address Book Contacts

Create contacts manually or import contacts using a spreadsheet

Dashboard Address Book Ownership

Set the ownership and viewing rights of Address Book contacts and groups

Adding a new User

Create a new user for sending messages and viewing reports

Configuring Email Notifications

Enable or disable email notifications for failed messages or received replies