Forgot Your Password?

If you have forgotten your password or require it to be reset, this can be requested here: https://www.tnz.co.nz/Customer/ForgotMyPassword/

You will receive an email with a link to reset your password.

Still Unable to Log In?

If resetting your password does not solve the problem, use the message shown on screen to choose the right recovery step:

• Your password is not accepted: Request another password reset using the link above.
• Your MFA code is rejected, or you no longer have your MFA device: Resetting your password will not reset MFA. Follow the steps in Lost Your MFA Device?
• You see an "Account Suspended" message: Follow Resolving the Account Suspended Login Error.

If you can log in and want to change your current password, see Updating Your Dashboard Password.