Changing my Voice numbers configuration

Update your voice number (Voicemail, IVR, Transferring Calls, Rejecting Calls)

Using the online dashboard, you can adjust your Voice number's settings via the Inbound Mode screen.

When selecting a number from the list, then viewing the Inbound Mode tab, these options are presented:

  • Use Profile - sets special date/time routing for inbound calls. For example, send calls within business hours to a specific number, while sending calls after hours to a voicemail service.
  • Receive VoIP Calls - send inbound calls to a SIP registration point.
  • Take Voicemail - send inbound calls to a voicemail service. The voicemail is recorded and emailed to you. Learn to change your voicemail greeting.
  • Call Menu/IVR - send inbound calls to a call menu service ("Press One for Accounts"). Each keypad option can be specified individually. Learn to change your call menu prompts.
  • Transfer Calls (Follow Me) - divert calls to another number or group of numbers.
  • Call Screen - divert calls to another number or group of numbers, while allowing the answerer to Press 1 to accept the call.
  • Reject All Calls - sets the number to 'disconnected' (caller hears disconnected tone).

Topics:   Voice

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