đĸ Not sure which TNZ app to install? TNZ offers two GoHighLevel apps: TNZ SMS and TNZ SMS Basic. They send and receive SMS exactly the same way. This guide explains the one difference between them, so you can pick the right one.
⥠Which App Should I Use?
Your GoHighLevel plan decides which app you can install. Here's the short version:
đĸ On GHL Agency Pro?
Install TNZ SMS.
Agency Pro gives TNZ the extra access it needs to show each SubAccount by name in your reporting and dashboard.
đ On any other plan?
Install TNZ SMS Basic.
Works with any GHL plan: Starter, Unlimited, or Agency Pro. Every messaging feature is identical to TNZ SMS.
Both apps send and receive SMS in exactly the same way. The only practical difference is how your SubAccounts appear in reporting, which we explain below.
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What's the Same in Both Apps
This is the important part: the two apps are functionally identical. Whichever one you install, you get the full set of TNZ SMS features inside GoHighLevel.
đŦ
Conversations
1:1 chats with mobile contacts, directly in GHL.
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Workflow Automations
Automate SMS on form completions, reminders, birthdays, and more.
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Review Requests
Send clients a link to complete a review via SMS.
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Bulk Actions
Broadcast messages to multiple contact mobiles at once.
Both apps also share everything else:
- Set TNZ as your default SMS provider so standard "Send SMS" actions route through TNZ.
- Compliant NZ short codes, plus custom Sender IDs and Virtual Mobile Numbers for Australia and most international destinations.
- The same pricing: $20/month plus usage, unlimited SubAccounts, no setup fee.
- The same billing models: Agency billing (one invoice with per-SubAccount usage) or Direct Customer billing.
đ The One Real Difference: SubAccount Name vs ID
GoHighLevel's Agency Pro plan grants apps extra API access. One of those permissions lets TNZ read each SubAccount's name.
The Starter and Unlimited plans don't include that access. So instead of the name, TNZ can only see the SubAccount's ID, a string like aaaabbbcccc11112222.
That single difference is why we run two apps. It changes how your SubAccounts are labelled in reporting, in the TNZ Dashboard, and on your usage report. Nothing else changes.
đ Example: The Same Usage Report, Two Ways
Here's how the same month of usage looks in each app's reporting:
TNZ SMS (Agency Pro, by name)
| SubAccount |
Parts |
| Ray White Auckland |
320 |
| City Dental |
210 |
TNZ SMS Basic (Starter/Unlimited, by ID)
| SubAccount |
Parts |
| QAPsy6Gi9zjF231zZWET |
320 |
| kShf8FJ2jafssJo1Ws |
210 |
Same messages, same cost, same features. Only the SubAccount label changes.
đ Side-by-Side Comparison
| |
TNZ SMS |
TNZ SMS Basic |
| GHL plan required |
Agency Pro |
Any plan (Starter, Unlimited, Agency Pro) |
| SubAccounts shown as |
Name (e.g. City Dental) |
ID (e.g. aaaabbbcccc11112222) |
| Manage SubAccounts in the TNZ Dashboard |
By name |
By ID |
| Rebill by SubAccount name |
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Yes |
By ID (map IDs to clients yourself) |
| Conversations, Workflows, Review Requests, Bulk Actions |
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Identical |
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Identical |
| Default provider, sender numbers, pricing, billing |
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Identical |
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Identical |
đĸ What Name-Level Reporting Gets You (TNZ SMS)
When you're on Agency Pro and using TNZ SMS, the app replaces SubAccount IDs with the correct SubAccount names automatically. That makes a few day-to-day tasks easier:
- Manage SubAccounts by name in the TNZ Dashboard, instead of matching IDs.
- Read usage at a glance, since your report already says who's who.
- Rebill without a lookup table, because each line on your monthly usage report is labelled with the client's name, so you can oncharge straight from it.
Everything else about sending, receiving, and billing is the same as TNZ SMS Basic.
Set up TNZ SMS for Agency Pro →
đ On Starter or Unlimited? You're Not Missing Any Features
TNZ SMS Basic does everything TNZ SMS does for messaging. The only thing you give up is the SubAccount name in reporting. You see the SubAccount ID instead.
If you need to match an ID back to a client, you can find a SubAccount's ID (its GHL Location ID) in two ways:
| Method 1: Business Profile |
Method 2: URL Bar |
| In GoHighLevel, switch to the SubAccount, go to Settings → Business Profile, and copy the Location ID. |
In GoHighLevel, switch to the SubAccount and read the Location ID from the browser's URL bar. |
The TNZ SMS Basic guide covers this in more detail.
Set up TNZ SMS Basic →
đ Switching Between Apps
If you upgrade to Agency Pro (or simply want to move from one app to the other), switching is straightforward and your message history carries over.
| 1. Install the new app into the appropriate SubAccounts. |
| 2. Update the default provider for those SubAccounts to the new app. |
| 3. Removing the old app is optional. You can leave it installed or uninstall it once the new app is live. |
âšī¸ Your history is preserved
Your existing message history carries over when you switch, so your reporting stays intact.
â Frequently Asked Questions
I'm on Agency Pro. Should I ever use TNZ SMS Basic?
There's no practical reason to. TNZ SMS Basic works on Agency Pro, but you'd see SubAccount IDs instead of names for no benefit. On Agency Pro, use TNZ SMS.
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Do I lose any messaging features on TNZ SMS Basic?
No. Conversations, Workflows, Review Requests, Bulk Actions, default provider, sender numbers, pricing, and billing are all identical. The only difference is SubAccount name vs ID in reporting.
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Why do I only see an ID instead of the SubAccount name?
Reading the SubAccount name requires extra GoHighLevel API access that's only included with the Agency Pro plan. On Starter and Unlimited, TNZ can only see the SubAccount ID. This is a GHL plan limitation, not a TNZ one.
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Can I switch apps later, for example after upgrading?
Yes. Install the new app into the appropriate SubAccounts, then update the default provider. Removing the old app is optional, and your message history carries over. See Switching Between Apps above.
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Is the pricing different between the two apps?
No. Both apps are $20/month plus usage, with unlimited SubAccounts and no setup fee.
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đ Additional Assistance
Still not sure which app fits your setup? The TNZ team is happy to help you choose and get connected.
Contact TNZ Support →