Welcome to TNZ SMS!
This guide will help you integrate TNZ SMS with GoHighLevel (GHL) from start to finish. We'll cover everything from starting a trial to billing, setting TNZ as your default SMS provider, and troubleshooting common issues.
📢 Note: The "TNZ SMS Basic" app is for GHL Starter and Unlimited plan users. If you're on the Agency Pro plan, check out our full-featured TNZ SMS app instead.
By the end, you'll have a clear path to sending, receiving, and managing SMS messages directly inside GHL—no extra platforms required.
In This Guide
- Getting Started: Trials & Enquiries
- Connecting TNZ SMS
- Setting TNZ as Your Default SMS Provider
- Sending & Receiving SMS Within GHL
- Exclusive Focus on New Zealand and Australia
- Troubleshooting Common Issues
- Frequently Asked Questions (Short Codes, Sender IDs, Notifications, and More)
- Dealing with Hard-Coded GHL Features
- Additional Assistance
Getting Started: Trials & Inquiries
If you're ready for a trial, TNZ will ask about your intended use (appointment reminders, order notifications, etc.) to ensure your trial setup matches your needs.
Once you provide these details, TNZ activates your free 14-day trial with 30 SMS credits.
You'll receive a welcome email with TNZ Dashboard access and instructions on how to connect TNZ SMS with GHL.
Starter Plan Pricing (NZD, ex GST):
- $0 Setup
- $20/Month
- $0/SubAccount
- $0.10/SMS Part to NZ Mobiles
- $0.10/SMS Part to AU Mobiles
- $0.20/SMS Part to International Mobiles
Connecting TNZ SMS to Your GHL Account
1. Set Up Your TNZ Account
- Visit https://my.tnz.co.nz and log in or register for an account.
- Your TNZ username must match your GHL username for a seamless connection.
- Agency Owners: Ensure your TNZ username matches your GHL Agency Owner username.
2. Connect TNZ to GHL
- In the TNZ Dashboard, go to Service Settings → Integrations.
- Select GoHighLevel and follow the prompts to authorise your GHL agency. Select the Starter/Unlimited plan.
- You'll be asked to log into GHL so TNZ can establish the connection.
3. Set TNZ as the Default SMS Provider (Optional)
- Log into GHL as your Agency Admin user. This step must be performed by your agency-admin user (refer your admin to this guide if you do not have this access).
- Switch to a subaccount where you want TNZ SMS as the default.
- Go to Settings → Phone Numbers → Advanced Settings.
- Choose TNZ SMS Provider as the default SMS provider and click Save. You must click Save regardless of whether TNZ SMS is already selected.
- Repeat this process for each subaccount where TNZ SMS should be the default provider.
Note: High Level can take up to 10 minutes to sync this change.
Sending & Receiving SMS Messages Within GHL
Use GHL's built-in "Send SMS" option in Conversations, Bulk Actions, and Workflows. All messages sent via the default "Send SMS" action route through TNZ automatically.
Receiving SMS Replies
Replies from your contacts appear in the GHL Conversations tab.
You can view replies in the TNZ Dashboard and may optionally receive email notifications.
Send SMS in Workflows
You can optionally use SMS messaging in Automations, for example, automatically send a welcome SMS when creating a new Contact, or sending a Happy Birthday message on a contact's birthday.
1. Create a new Workflow or open an existing one
2. Configure an appropriate 'Trigger' that will cause your workflow to run
3. Add a new 'Action' and find 'Send SMS'
• Send SMS uses the default GHL SMS settings. If your default SMS Provider is TNZ SMS (set up in Step 3), it will use TNZ SMS.
4. Enter your Message and send a test before saving your action
• Action Name is a description displayed in your workflow.
• Mobile Number is the mobile telephone number that should receive the SMS message. You may specify up to five other mobile numbers separated by commas. For international messages, ensure you use the full country code including the leading +.
• Message contains the SMS message to send and may include dynamic values. You may send messages longer than 160 characters and are charged per SMS Part (see Long SMS Messages).
Exclusive Focus on New Zealand and Australia
TNZ SMS provides competitive pricing and unparalleled service quality for sending SMS to mobile numbers in New Zealand and Australia. This regional focus ensures reliable message delivery and compliance with local carrier rules, making TNZ the ideal choice for businesses operating in these areas.
Troubleshooting Common Issues
Messages Stuck as "Pending"
- Check the mobile number is correct: A good tip is to try calling the mobile number to ensure it's valid.
- Try using the "TNZ SMS" option: Send a test message using the "TNZ SMS" tab, which confirms whether the "default SMS Provider" setting is at fault.
- Try re-installing the TNZ SMS app: This refreshes the settings for sub-accounts:
- Log into GHL as your Admin user.
- In GHL Agency view, go to App Marketplace → Installed Apps.
- Make a note of the app name ("TNZ SMS" versus "TNZ SMS Basic").
- Click on the three dots then click Uninstall.
- Uninstall TNZ SMS.
- Proceed with uninstalling.
- Refresh the app's page, then click "+ Install to more sub-acc".
- Select the appropriate Accounts and click Continue, then click "Allow & Install".
- Log into the TNZ Dashboard to complete the connection:
- Click 'Connect GoHighLevel'
- Select the appropriate GHL Plan:
- Complete the Install for your Agency and/or Sub-Accounts.
- Log back into GHL:
- Switch to the sub-account's view
- Click 'Settings'
- Click 'Phone Numbers'
- Click 'Advanced Settings'
- Select 'SMS Provider'
- Recheck 'TNZ SMS' and click 'Save' (this step needs to occur even if the display shows TNZ SMS is selected already
Messages are still using LC (not TNZ SMS)
At the time of writing, using a custom SMS Provider (such as TNZ SMS) is not supported for some features including Send Review Request and Missed Call Text-Back.
For other features (Conversations, Workflows) ensure the applicable Sub-Account has 'TNZ SMS' as the default SMS provider:
- Log into GHL as your Admin user
- Switch to the sub-account's view
- Click 'Settings'
- Click 'Phone Numbers'
- Click 'Advanced Settings'
- Select 'SMS Provider'
- Recheck 'TNZ SMS' and click 'Save' (this step needs to occur even if the display shows TNZ SMS is selected already
Disable Email Notifications for SMS Replies
To disable email notifications for SMS replies:
- Log into the TNZ Dashboard.
- Go to Users, select your user email (this change applies to all GHL users synced under your agency user)
- Click the SMS tab.
- Set the SMS Reply Report Method to None.
- Click Update.
Frequently Asked Questions
Q: Can I Use My Own Mobile Number or a Custom Sender ID?
A: No, when sending to New Zealand mobiles, TNZ uses short codes only. Custom sender IDs are not supported. When sending to Australia and some international locations, a Custom Sender ID is supported.
Q: Do I Need to Leave GHL to Send SMS?
A: No, all sending, receiving, and automation occurs within GHL.
Q: Why Are Messages "Pending"?
A: Usually because TNZ isn't set as the default SMS provider or the app needs reinstalling. See the 'Messages Stuck as "Pending"' section above.
Dealing with Hard-Coded GHL Features
Some GHL features (e.g., "Request Review") use LeadConnector SMS by default and cannot be changed.
To work around this, create a custom Workflow with a trigger (e.g., Contact Tag added) and add a "Send TNZ SMS" action to the Workflow for using TNZ in these scenarios.
Additional Assistance
We're here to help! If you have any questions or need further support, please don't hesitate to reach out. Our team at TNZ is dedicated to ensuring you make the most of your SMS integration with GoHighLevel.
Contact us via email or phone for personalised assistance, or visit our Help Centre for more resources. Let's work together to streamline your communication and keep your business connected with your customers effortlessly.