Forgot your password?

It is outside of our office hours.

Please email us at support@tnz.co.nz if you need assistance.

For urgent support, please contact us on +64 9 929 3000.
Alternatively, we can be
contacted via online instant
messaging.
Home > Services > VoiceCast | TTS > Features
>>  VoiceCast / TTS Service - Features

VoiceCast Features



Large Call Capacity
VoiceCast is able to transmit approximately 1000 simultaneous calls. This means VoiceCast can generate up to 60,000 one minute calls over the space of an hour. This capacity is constantly growing as we update software and hardware.
This capacity is able to be increased on request for burst calls or larger volumes of calls.
Instant Delivery
We have the ability to prioritise emergency calls over standard Voice Broadcasts. If your content is required to be sent in an emergency scenario, we are able to cater for this, ensuring your information reaches those it needs to as quickly as possible.
Answerphone Detection
Full Answer Phone and Human detection is built into VoiceCast. You will receive full reports on which calls were really answered and which went to Answering Machines. You can even play a completely separate message to suit your later-listening audience, or we can end the call without even leaving a message.
Text to Speech and Human Recording Options
VoiceCast features both text to speech (TTS) and Human Recording engines for maximum efficiency. There are many advantages to both technologies:

Text-to-Speech is a technology that takes written words and converts them into spoken English. These types of calls are often known as "robo calls". TTS is useful for quick creation of voice messages for alerts and situations where personalised variables are needed.
For example, "Hi, this is a message from TNZ Group. Your Account number [insertaccountnumber] is overdue by [insertdollarvalue]. Press one to be connected to our Accounts Team."

A Human Voice Recording is a simple recorded sound file containing the message you would like played to callers. This method is far more personal and is better suited to marketing calls where users have time to plan calls. Voice messages can be recorded as WAV files or created by calling our dedicated number and inserting your temporary token.

If you are building more complex surveys by creating a SFV file, you can include both Text to Speech and Human Voice Records into different sections of your survey call.
Personal Caller ID or Private Number
By default, all calls will be made from "Private Number" or "Number Withheld". Optionally, your calls can show a personalised Caller ID, so recipients know who is calling them and gives them a number to dial back. This number will need to be authorised prior to use (i.e. it must be a number owned by you).
Route Call to Live Operator (Call Centre Link-up)
As a part of your configuration, you can set calls to be routed to another telephone number. This is designed to be routed to a Live Operator who can assist the client further. This enhances the Live Operator's efficiency as they only receive calls from hot leads, without needing to do the leg work.
Full Survey Support with Real Time Reporting on ISDN Codes and Keypad Responses
Support for full surveys is available. Call recipients can press a keypad button (DTMF tone) and have the call move to a new voice prompt, just like a survey!
Once the call has completed, full reporting is available, including information on which keypad buttons were pressed.
See the Ways to Send section for more information on Reporting.
Pacing Management and Simultaneous Call Control
For large broadcasts, calls can be "paced". This allows for the system to limit the number of calls being made at any one time. This can be adjusted on-the-fly via the online Web Portal.
This feature allows the system to not only avoid overloading local exchanges and telephone networks, but is useful for those using the Route Call to Live Operator (Call Centre Link-up) feature, as the Pacing Management can be configured to match the number of Live Operators available.
Personalised/Customised Text-to-Speech Messages
Similar to a mail merge, your text-to-speech (TTS) broadcast messages can include a personalised piece of information. This is useful for grabbing the attention of the call recipient, as they know the call is intended for them. Other popular uses include the insertion of account information, dollar values, geographical information, etc. See Advanced VoiceCast Building for more information.
Delayed Sending Support
Calls can be delayed for sending at a later date. The exact time and date of calling can be specified. You can also specify a "Time Window" in which calling is allowed, e.g. only on Mondays between 9am and 1pm. Calls will cease at 1:01pm on Monday and automatically resume at 9am the following Monday until all calls have been completed.
Fully Hosted
The VoiceCast solution is fully hosted. This means there is no special equipment or computer software required. All configuration can be done using a Web Browser or Email Client. We also provide a complimentary Voice Recording service, so you can dial our dedicated telephone line and record your Voice Messages for sending.
No Charge for Unsuccessful Calls
If your call does not connect, you will not be charged for the call. This is in cases where the Telephone Network has advised us that it is a "Bad Number" or there was "No Answer" (an anwering machine or service didn't pick up the call).





General information on Voice Broadcasting
Overview
Learn about the Features of Voice Broadcast
Features
Learn how Voice Broadcast transmits voice messages
How it Works
Learn how to Send Voice Broadcasts
Ways to Send
Frequently Asked Questions about Voice Broadcasting
FAQs
Costs and Pricing for Voice Broadcasts
Pricing