Understanding TNZ Accounts, SubAccounts, Departments and Users

What is a "User"?

In the TNZ ecosystem, a User refers specifically to a team member who has credentials to log into the TNZ Dashboard or send messages.

Important: A User is not the recipient of your messages. Users are the staff members, developers, or administrators within your organisation who manage your SMS, Email, and Voice messaging and campaigns.

Users can be assigned different permission levels, ensuring that only authorised personnel can change account settings or view sensitive billing data.

Organising with SubAccounts and Departments

For organisations that require internal separation (such as different branches, cost centers, or clients) TNZ offers SubAccounts and Departments.

These structures allow you to categorise activity and manage "Cost Centres" effectively.

Data Segregation and Ownership

TNZ supports multi-tenancy through the "Ownership" field. This is critical for data privacy and security. You can restrict access to specific assets so they are only visible to certain SubAccounts or Users.

• Contacts: Restrict Address Book contacts to specific SubAccounts to prevent access between departments.
• Templates: Ensure that one department’s messaging templates are not edited or used by another.
• Apps & Tools: Limit API keys and integrations to specific SubAccount environments.

This ensures that while your Main Account has oversight, each SubAccount operates in a secure, isolated "silo."

Billing and Activity Monitoring

The TNZ Dashboard provides tools to track spend and volume across your entire structure:

• For General Users: Activity and message history can be viewed under the View Messages tab. This provides real-time status updates on sent and received communications. Users can optionally be restricted to view only their SubAccount or Department's activity.
• For Administrators: Detailed billing data and SubAccount usage reports are located under Account -> Messaging Invoices. Here, admins can break down costs by SubAccount for internal charging or client invoicing.

Example Account Structures

How you set up your account depends on your business model. Here are two common configurations:

1. The Enterprise Model (Internal Departments)

A large corporation uses one Main Account and separates activity by internal functions:

• SubAccount A: Human Resources
  • Deparment 1: Recruitment
  • Deparment 2: Internal Staff Comms
• SubAccount B: Operations
  • Department 1: Logistics & Shipping Notifications
  • Department 2: Staff Rostering

Billing: The finance team receive the monthly invoice and oncharge deparments appropriately.

2. The Agency/Wholesaler Model (Multi-Tenancy)

A marketing agency manages communications for multiple external clients:

• SubAccount 1: Customer "ABC Ltd"
• SubAccount 2: Customer "XYZ Ltd"

Billing: The Agency receives the master invoice and bills each client based on the SubAccount usage report.

Need help structuring your account? Our support team can assist in configuring your SubAccounts to match your organisational chart. Contact TNZ Support today.