When customers reply to your SMS messages, TNZ can send you an email notification.
This guide explains how to configure which email address receives SMS reply notifications.
Your SMS Reply Notification Settings
Ensure your SMS Reply notifications are set to send as emails:
- Log into your TNZ Account
- Select Users from the menu
- Click on your username
- Select the SMS tab
- Ensure the SMS Reply Report Method is set to Email (All)
Setting Your SMS Reply Email Address
By default, the email notification is set to the user email address.
You can override this with another email address:
The email address used for SMS reply notifications depends on your notification configuration:
- Log into your TNZ Account
- Select Users from the menu
- Click on your username
- Select the SMS tab
- Insert an alternative email address in the SMS Reply Email field
Important: This email address is only used when your SMS Reply notification type is set to "Email (All)". If you're using webhooks or other notification methods, update those settings accordingly.
Troubleshooting
Not receiving SMS reply emails?
- Verify your SMS Reply notification type is set to "Email"
- Check your SMS Reply Email field contains a valid email address
- Confirm the email isn't in your spam folder
- Ensure your email provider isn't blocking automated emails from TNZ
Need to use multiple email addresses?
Consider setting up email forwarding rules or contact TNZ support to discuss webhook options for more complex routing needs.
Change not taking effect?
There are two potential causes:
1. The change was applied to the wrong user.
2. The reply was sent to an old message. The change applies to new outbound messages only (the reply email is set for each sent message). To update past message rules, contact our team.