Add SMS to Zendesk

Unleash the power of TNZ's Zendesk integration, transforming the way you connect with your customers.

Effortlessly engage in SMS or Voice communications directly within Zendesk's tickets.

Stand out from the crowd with accessible and instant customer interactions.

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Respond to Tickets using SMS

	Speed up Time-to-Resolution Connect with your customers directly via SMS or Voice within Zendesk. Communicate with New Zealand, Australian and International mobiles.
	Track all correspondence within Zendesk Enjoy centralized tracking of all communications in one place, eliminating the need for separate tools.
	Boost team efficiency Empower your team to handle more tickets with less effort, thanks to streamlined SMS and Voice communications.
	Seamless Integration Plug TNZ's integration directly into your existing Zendesk setup with ease, and start reaping the benefits instantly.

Extra goodies

Features include SMS personalisation, Trackable Short Links and SMS Landing Pages.

Instructions

Register your TNZ account
Add your Zendesk email address as a TNZ User (be sure to use the same email address that sends messages from Zendesk)
Contact us to enable Zendesk connectivity for your User
Start using the service!

Respond to tickets from your Zendesk dashboard and TNZ will handle the rest, delivering your replies via SMS or Voice. The Zendesk integration uses Email-to-SMS and Email-to-Voice - use the appropriate TO address when creating a new ticket.

with a free trial* Not ready? Talk to a Sales Consultant

Pay Monthly

10c

/per SMS Part

No Set Up Fee

$20 per Month

10c/SMS to NZ Mobiles

10c/SMS to AU Mobiles

20c/SMS to International Mobiles

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Need more?

Get in touch with your requirements

Volume Discounts

Account Manager

Service Customisation

Whitelabelling

Workflow Automation

Departmentalised Billing

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* Pricing is in NZD excl GST, charged per SMS Part