Add SMS to Zendesk

Unleash the power of TNZ's Zendesk integration, transforming the way you connect with your customers.

Effortlessly engage in SMS or Voice communications directly within Zendesk's tickets.

Stand out from the crowd with accessible and instant customer interactions.

SMS from Zendesk Campaigns

Respond to Tickets using SMS

Speed up Time-to-Resolution
Connect with your customers directly via SMS or Voice within Zendesk. Communicate with New Zealand, Australian and International mobiles.
Track all correspondence within Zendesk
Enjoy centralized tracking of all communications in one place, eliminating the need for separate tools.
Boost team efficiency
Empower your team to handle more tickets with less effort, thanks to streamlined SMS and Voice communications.
Seamless Integration
Plug TNZ's integration directly into your existing Zendesk setup with ease, and start reaping the benefits instantly.
Add-On tools and extra functions

Extra goodies

Features include SMS personalisation, Trackable Short Links and SMS Landing Pages.


  1. Register your TNZ account
  2. Add your Zendesk email address as a TNZ User (be sure to use the same email address that sends messages from Zendesk)
  3. Contact us to enable Zendesk connectivity for your User
  4. Start using the service!

Respond to tickets from your Zendesk dashboard and TNZ will handle the rest, delivering your replies via SMS or Voice. The Zendesk integration uses Email-to-SMS and Email-to-Voice - use the appropriate TO address when creating a new ticket.

with a free trial* Not ready? Talk to a Sales Consultant
Pay Monthly

/per SMS Part

  • No Set Up Fee
  • $20 per Month
  • 10c/SMS to NZ Mobiles
  • 10c/SMS to AU Mobiles
  • 20c/SMS to International Mobiles
  • Need more?

    Get in touch with your requirements

  • Volume Discounts
  • Account Manager
  • Service Customisation
  • Whitelabelling
  • Workflow Automation
  • Departmentalised Billing
  • * Pricing is in NZD excl GST, charged per SMS Part