Build patient messages into your software
When your application marks a prescription as ready, send the patient a text through the SMS API. Use the same connection for reminders and other patient updates.
Explore the SMS API →Send appointment reminders, prescription-ready notices and survey invitations through TNZ. Connect your practice software, use the SMS API or send from email, with NZ support and fast delivery.
For general practices, aged-care providers and the software teams that support them.
Add messaging to a healthcare application, or choose a reminder tool for your practice. Each option below takes you to the product or integration details.
When your application marks a prescription as ready, send the patient a text through the SMS API. Use the same connection for reminders and other patient updates.
Explore the SMS API →If your practice software lacks reminders, connect a supported calendar or a CRM such as HubSpot. Send patients their appointment details before the visit.
Find an appointment reminder option →Send a link to a medical survey or ask patients for feedback after a visit. Connect research messages through REDCap, or use a supported survey tool.
View the REDCap integration →Use Email-to-SMS for messages from your inbox or software that can send email. Staff can contact patients from a tool they already use.
See how Email-to-SMS works →Use the Dashboard for individual texts or group updates. See which messages received a reply and arrange email notifications for your team.
Explore the SMS Dashboard →Send WhatsApp messages through the TNZ API with SMS fallback if delivery fails. Add automated voice calls when your workflow needs a phone call.
Explore WhatsApp messaging →No matching use cases. Try another term or reset the filters. You can also browse all integrations.
An empty appointment leaves clinical time unused. A reminder gives the patient a chance to confirm or tell your team their plans have changed.
Our appointment-reminder article reviews published research and works through an illustrative return-on-investment calculation. Use it to compare reminder costs with the value of appointments in your practice.
Read the appointment reminder ROI example →
The Dashboard shows that the patient replied. You can also receive an email notification so reception knows there is a response to review.
Use a webhook to send replies to your practice software. Your integration decides how to update the patient record or appointment.
With TNZ's calendar automation tools, a YES reply adds a green tick to the appointment to show it is confirmed.
Compare reminder and confirmation options →Choose a practice-system connection, add messaging to a CRM or build with the API. Check each integration for its supported channels and setup.
Browse 45+ integrations →Add patient messaging to your own application through the SMS API. Send appointment reminders and prescription-ready notices, and use webhooks to bring replies back into your software.
Read the REST API documentation for messaging and reply handling, or choose a library for your application's language.
Explore SMS APIs →When you send SMS in New Zealand, your messages come from a TNZ Short Code, a 4-digit number like 3003. One is assigned to you automatically based on your message type. It's instant and included in your plan.
Most businesses start here. Built-in Short Codes work well for appointment reminders, alerts, and general business messaging, with no setup required.
If you're running keyword campaigns (e.g. "Text INFO to 3003"), want full inbound SMS from any NZ mobile, or are building long-term brand recognition, a Dedicated Short Code gives you exclusive ownership of your number.
Start with a built-in Short Code and upgrade if you need more. Talk to our team, we'll give you an honest recommendation.
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