INTEGRATIONS | MICROSOFT DYNAMICS 365
Microsoft Dynamics 365

Add SMS to Microsoft Dynamics 365 and Customer Insights

The trusted local communications layer for your CRM. Automate SMS and Voice alerts directly from your existing Dynamics environment.

Bridge the Gap Between Data and Delivery

Microsoft Dynamics 365 is a world-class engine for customer data, but it lacks a native communications infrastructure.

By connecting TNZ to your Dynamics environment, you can unlock two-way communication channels with your customers.

Whe provide the SMS delivery layer for Dynamics 365 Sales, Customer Service, or Customer Insights - Journeys that ensures your messages reach your customers.

Total Control

Full delivery receipts and audit trails are pushed back to your CRM.

Local Expertise

Local delivery routes for NZ & Australia ensure maximum reliability.

Omni-Channel

Unlock SMS, Voice, and Email capabilities from a single integration point.

Drive Action Across Your Business

For Sales

Automate follow-ups after a lead is created. Send contract reminders via SMS to speed up closing times.

For Service

Trigger instant SMS alerts when a case status changes. Allow customers to communicate issues via SMS.

For Marketing

Orchestrate complex journeys in Customer Insights, crafting messages based on real-time behavior.

Technical Capability Breakdown

Understanding where SMS fits into the Microsoft modules.

Feature Dynamics 365 (Sales/Service) Customer Insights - Journeys
Primary SMS Interface Power Automate (via TNZ API) Native "Text Message" Editor (via TNZ/Fusion5)
Trigger Logic Record updates, Field changes, Workflows Behavioral (e.g., "Visited Website", "Opened Email")
Two-Way SMS Supported (Requires logic config) Supported (Keyword branching available)

Choose Your Integration Path

We offer two primary ways to connect TNZ's capabilities to your Dynamics environment:

Method 1: Power Automate (Standard)

Best for: IT Teams & Developers wanting flexibility.

Power Automate acts as the "glue" between Dynamics 365 and the TNZ API. This low-code approach gives you total control over logic and triggers.

  • Trigger SMS on any record update (Sales, Service, or Marketing).
  • No specialized plugin required.
  • Connects directly to TNZ's REST API.

See our Power Automate guide for more information.

Method 2: Custom Endpoint (Premium)

Best for: Enterprise Marketing Teams using Customer Insights.

For a seamless, native experience within Customer Insights - Journeys, we recommend the custom endpoint developed by our partner, Fusion5.

  • Native SMS support within Customer Insights.
  • Handles complex journey branching.
  • High-touch onboarding managed by a local partner.

Contact our Sales Team to learn more.

Beyond Just SMS: The TNZ Advantage

Connecting Dynamics to TNZ gives you access to more than just a gateway. You gain access to our full suite of CPaaS tools.

Need to trigger an automation when a contact replies? Need to trigger a text-to-speech voice call for a critical IT escalation? With TNZ, it is all available.

Start Your Integration Today

Experience the reliability of a local carrier. Sign up for a free trial to access our API keys and start building your Power Automate flow immediately.

  • One platform, one subscription
  • No Minimum Term
  • Dashboard, APIs & Integrations included
  • SMS, Email, Voice & Fax features
  • $0 Set Up Fee
  • $20 Monthly Fee
  • SMS from 10c / SMS Part

Start your free trial today!

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