The Solution: Automated Communications on One Platform
TNZ provides a powerful, unified platform that acts as the trusted local layer for your patient communications. By automating reminders through the channels your patients actually use, you can dramatically reduce no-shows and give your team total control over the communication workflow.
Multi-Channel in One Platform
While our platform integrates SMS, Email, and Voice, the data clearly shows that SMS is the most effective tool for appointment reminders. With a 98% open rate, text messages cut through the noise and ensure your message is seen. Best of all, studies confirm that patients find these reminders genuinely useful (78%) and not a nuisance (93%).
From a central Dashboard, your team can send, track, and manage all patient communications, ensuring nothing gets missed.
Built for How You Work
Our platform is designed to enhance your existing systems, not replace them.
- Integration: TNZ integrates directly with the Practice Management Software (PMS) you already use. There are no complex workflows to learn; our platform works in the background, triggered by your appointment calendar.
- Automation: This is a "set it and forget it" solution. Create rules to automatically send reminders before an appointment. You can also automate responses. For example, if a patient replies 'Y', the appointment is automatically marked as confirmed in your system. If they reply 'N', it's marked as cancelled, freeing up the slot. You can even set fallback logic, so if an SMS fails to deliver, the system automatically triggers a text-to-speech voice call.
- Personalised: Personalisation drives results. Simply adding a patient's first name to a reminder can improve response rates. Our platform makes it easy to use templates that dynamically insert patient and appointment details. The top-performing template is simple and effective:
Hi [[First Name]], reply YES to confirm or NO to cancel your [[Time]] appt at [[Location]]. To reschedule, click [[Link]]
The Numbers
Data Analytics and Modeling for Appointment No-show in Community Health Centers
Journal of Primary Care & Community Health
17 November 2018 |
| Sample Size |
73,811 appointments |
| Missed Appointments |
17% (12,392 appointments) |
| Missed Appointment Predictors |
- Lead time between scheduling: “Appointments made more than 1 month in advance are between 1.2 and 7.1 times more likely to no-show.”
- Patient’s prior missed appointments
- Cell phone ownership
- Tobacco use
- The number of days since their last appointment |
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Reduction of missed appointments at an urban primary care clinic: a randomised controlled study
BMC Health Services Research
25 October 2010 |
| Sample Size |
Overall: 2123 patients
Control group: 1071 patients
Reminders group: 1052 patients |
| Reminders Configuration |
1. Phone call (fixed or mobile) reminder
2. If no phone response: SMS reminder
3. If no available mobile phone number: posted letter |
| Overall Missed Appointments |
- Control group: 11.4%
- Reminders group: 7.8%
* 31% improvement |
| Reminder Group Patient Satisfaction |
93% “Not bothered” (not a nuisance)
78% “Useful” (improved outcome) |
⬇️
Example:
1 Practitioner
30 Minute Appointment
7 Hours per Day = 14 Appointments per Day
5 Days per Week, 48 Weeks per Year = 3360 Appointments
11.4% of 3360 = 383 Appointments Missed without reminders
3.6% of 3360 = 120 Appointments Saved per Practitioner by implementing reminders (31%) |
ROI:
Assuming an average appointment value of $100
3360 appointments @ 10c/SMS Part = $336.00 Cost per Practitioner per Year
120 saved appointments x $100 appointment = $12,000 saved per Practitioner per Year
Benefit Minus Cost = $11,664.00 per Year Per Practitioner |
The Outcome: A Tangible Return on Investment
Implementing an automated reminder system delivers clear, measurable results. Research shows that clinics using reminders reduce their no-show rate from 11.4% to just 7.8%. That 3.6 percentage point improvement translates to a 31% reduction in total missed appointments.
Let’s revisit our solo practitioner scenario:
- By implementing automated SMS reminders, the clinic saves 120 appointments that would have otherwise been missed.
- Assuming an average appointment value of $100, that’s $12,000 in recovered revenue for that single practitioner.
- The cost to send these reminders is minimal. For 3,360 appointments, the cost would be approximately $336.00 for the year.
The result is a net benefit of over $11,600 per year, per practitioner.
A remarkable ROI achieved by closing a simple communication gap.
Why TNZ? The Local Advantage
Choosing a communications platform is about more than just features; it’s about trust, reliability, and control.
- One Platform, Total Control: Send SMS, Email & Voice. Use our intuitive dashboard, our App Integrations or powerful REST API. The control is entirely yours.
- Local Expertise: As a New Zealand-based company, we understand the local healthcare landscape. Our team and infrastructure are right here, ensuring fast, reliable delivery and expert support when you need it.
- Built for Your Tools: Beyond PMS integration, our platform connects with hundreds of tools your team may already use, including Outlook & Google Calendars, Zapier, and Microsoft Power Automate .
Don’t let missed appointments dictate your clinic's performance. Take control of your patient communications!