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Home > Solutions > Voice Solutions
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Voice Solutions

TNZ Group has been developing Voice Solutions for many years - beginning in the world of PSTN and merging towards VoIP.
TNZ Group plays a major part in both fields, offering unified solutions using both protocols!


We have standard Voice Solutions; nicely designed, polished and packaged for your immediate use.
These include: The TFone product suite as well as more specific services such as VoiceCast, VoiceCast TTS and Text-to-Speech services (see below).


If you have any other interesting solutions, wild imaginations or bright ideas, please contact us and have a chat about how we can help you!




VoiceCast Service

Send your voice message to 1000's of telephones and mobile phones...

The VoiceCast Service was designed by our in-house engineers as an emergency alert tool, rather than the marketing tool it has become - but the possibilities are endless!
  • Tell customers about new products
  • Let customers know they have outstanding invoices
  • Remind colleagues, customers and suppliers about up-and-coming seminars, webinars or other key business events
  • Notify customers of service downtime or overseas holidays
To any mobile, landline or voicemail!

VoiceCast also has some quirky new features:
  • Create a standard voice recording (*.wav file) and send to as many numbers as you like.
  • Answer Phone Detection - two voice messages can be recorded, one for human answer and one for answer phone / voicemail. The VoiceCast Server will play whichever is applicable to each number.
  • Call Back Support - the receiver of the VoiceCast can press a tone on the keypad, linking the receiver to a call centre for immediate action.
  • Voice Message Support - the receiver of the VoiceCast can press a tone and leave a VoiceMail for the sender.
  • Survey Support - similar to an IVR structure, the receiver can use the keypad to answer variable questions.
  • Call Forwarding Support - the receiver can use the keypad to select call centre staff or completely different phone numbers.
    (e.g. "Press 1 for Accounts Receivable, Press 2 for your Account Manager etc.)


Pricing: VoiceCast Services are currently priced at 30c per minute/per target to NZ & AU Landlines and 50c per minute/per target to NZ & AU Mobiles  (60-second increments)


See here for a A Guide to the VoiceCast service. This will outline how to send VoiceCast jobs, as well as adjusting additional features!




VoiceCast TTS

VoiceCast TTS has all the features of the standard VoiceCast Service, with added functionality!

VoiceCast TTS includes the use of our Text to Speech engine, allowing for full voice automation!
This means VoiceCast TTS can transcribe any text into a full voice message, on-the-fly, and deliver them as a complete VoiceCast! Allowing for:
  • Answer Phone Detection, Call Back Support, Voice Message Support, Survey Support and Call Forwarding Support. (See above)
  • Automated delivery of VoiceCasts - directly from your Accounting System, Marketing Software, Email Client etc.
  • Personalization - have the message manipulated instantly, allowing each VoiceCast to be unique to each recipient (using substitution to add personal names, dollar values, dates/times based on timezones etc.)


Customer Solutions include:
  • Advising of a system outage with full details on what is out and times/dates since outage.
  • Sending a Voice message for VPN access codes, security tokens or password changes.
  • Calling customers to advise of overdue accounts or a payment being due, including dollar values and times/dates since overdue (using Personalization).
  • Marketing broadcasts (similar to telemarketing). Customers "Press 1 for more information" or "Press 2 for connection to sales staff" etc.


Pricing: VoiceCast TTS Services are currently priced at 30c per minute/per target to NZ & AU Landlines and 50c per minute/per target to NZ & AU Mobiles  (60-second increments)


See here for a A Guide to the VoiceCast service. This will outline how to send VoiceCast jobs, as well as adjusting additional features!




Text-2-Speech

Full Text to Speech capability. TNZ Group's TTS service can convert any text into audible speech, instantly! With realistic synthetic voices that hold some personality and style!

We've built it... Tell us how YOU can use it!