All PBX functions can be controlled through a web browser. No issues with software installation or compatibility. Each user can login to the web configuration and control their own individual extension settings including Follow Me rules and Voicemail Greetings.
Voicemail
With the TFone Manager, Voicemail can be set up in a variety of ways:
By TFone Number: Each individual number can have its own personalised Voicemail Greeting. This is played when a call has been made to the TFone Number and there has been no answer. For example, your sales staff may have a different Voicemail Greeting to the support team.
By Extension: Each individual extension has the option of two Voicemail Greetings; one when the phone is busy; one when there is no answer. This will be played when another extension or Inbound Rule has transferred a call directly to the extension.
All Voicemail received by the TFone Manager is forwarded as an attachment to an email address. For a TFone Number's greeting, the email can be forwarded to a generic address (e.g. sales@mydomain.com). For an extension's greeting, the email can be forwarded to a personal account (e.g. my.name@mydomain.com). TFone Manager Pro users can receive Voicemail through their IP Phone if the IP Phone supports this feature.
Call Forwarding, Call Routing and Follow Me
Call Forwarding or Call Routing can be controlled at the IVR, Call Group or Extension level:
By IVR/Call Menu: When setting up an IVR, each keypad option can be matched with various options. This can be a Call Group, individual extension, Voicemail prompt or external telephone number.
By Call Group: With the TFone Manager, a range of Call Groups can be set up. A Call Group specifies detailed routing information that is specialised by the type of group. For example, the Sales staff may have their own Call Group - when a call comes in, it tries all the member's extensions, then forwards to each of their mobiles, then takes a Voicemail message and sends it to a shared inbox.
By Extension: Each Extension can be set up with its own Follow Me rules. First, try an extension (where a VoIP/SIP device is registered). If no answer, try an external telephone number, mobile phone or another extension/Call Group.
IVR / Call Menu
All TFone Numbers can have their own unique IVR/Call Menu structure. Set up each keypad button/DTMF tone to route the call differently. Optionally route keypad buttons to Extensions, external telephone numbers or mobile phones, or even Call Groups for full control over a Follow Me stepping structure.
Music on Hold
When a call is dialling or on hold, play a personalised voice message or music of your own. Play an advertisement while you have the caller's attention or give them soothing music when calling a complaints line. Tracks can be uploaded easily through the Web Based configuration controls.
Real Time Call Logs
While TNZ Group has records for all external telephone calls, accessible through the Web Portal (details include Caller Number, Called Number, Time and Date, Call Duration), the TFone Manager hosts this information, along with internal calling logs (inter-extension calling and transferring). These logs can be accessed under the "Summary" page and a list can be downloaded for offline viewing (logs are reset each time the TFone Manager is restarted).
Hot Desk
When enabled, Hot Desking allows users to connect to the TFone Manager when outside of the network. This is essential for travelling salesmen, busy executives and any other staff often travelling as they can continue to make and receive calls as per normal. Other staff simply need to transfer the call to an extension, just as they do when at their desk!
