What is Fax to Email?

When you subscribe to the TFaxIn service, TNZ Group will allocate a dedicated fax number to you. This will allow you to receive fax documents from any fax number to your email (and also your Online TNZ Account - also called fax to internet, internet fax or fax to web).
When a fax is sent to your TFaxIn number, the TFax server converts the fax image to an electronic document, such as PDF or TIFF. We then email the document to your email address.


I do not want to receive faxes by email. Do you provide any other delivery methods?

We can deliver received faxes to your FTP server, or you can log into our FTP server to receive fax documents. All faxes you receive are also logged by your TNZ Account. Sign In from anywhere to view all received faxes.
TNZ Group is keen to cater to your needs. Should you require any other fax receiving mechanism, feel free to contact us.


Can I use my existing fax number?

Yes, you can port your existing fax number in order to use our TFaxIn service. It means we 'take over' your existing fax number and your physical landlines will be disconnected. Any incoming faxes will be forwarded directly to our TFax Servers. Please have a look at the Number Portability section for more information.


Can I send faxes using TFaxIn number?

As TFaxIn Numbers are virtual fax numbers, not designed to send faxes. We are offering FREE TFaxOut Service (Email to Fax/SMS/TXT, Web to Fax/SMS/TXT) to all of TFaxIn customers to send faxes and SMS/TXTs, eliminates extra monthly fees upon the customer's request.

See the TFaxIn Pricing section for more information.


Do you archive my fax documents?

Yes, we do archive all incoming fax documents. Should you lose an important fax document, it will be saved in your TNZ Account. If the message is older than three months, we can retrieve it from our server logs for a small service fee.


Does TFaxIn support real-time logging?

Yes, we do support real-time logging. Simply search for inbound faxes using your (TNZ Account) (up to three months old). You can download these PDF documents right to your local machine.


Do you have minimum contract periods?

No, we don't. We wouldn't want to get tied to minimum contract periods - so why should you? You can terminate our service at any time, but remember that all remaining and overdue fees and accounts are to be paid on termination.


Do you provide toll-free numbers?

Yes we do. TFaxIn numbers include 0800, 0508 and 05282 numbers in New Zealand, as well as 1-300 numbers in Australia.
See the pricing plans for toll free number rates.